User management
Batch user upload: change of CSV headers, aka column names, to improve customization for learners 18 July 2025 Enhancement
Customers who use batch user upload to manage volumes of learner accounts can access 2 columns to set language preference and timezone for learners' accounts. The entries for these columns match the values used in LearnUpon’s API.
The team renamed these columns for greater clarity for batch uploads:
-
language_code, previouslylanguage -
timezone_id, previouslytimezone
See:
Export users to CSV now works consistently 18 July 2025 Issue resolved
LearnUpon has 2 locations to download pending users, aka users who have been invited to the portal, but have not yet created an account.
Recently a customer reported that these 2 pages didn’t filter and download the results the same way. The team examined the issue and corrected it.
See:
Content management
Live learning: pagination works correctly 18 July 2025 Issue resolved
A customer reported that they wanted to view more than 10 live learning sessions per page, but couldn’t get the pagination to work.
The team found the cause and it’s now working correctly.
See Live Learning: create and edit sessions
Live learning: logic for learners accessing optional sessions corrected 18 July 2025 Issue resolved
In live learning you can:
- set how many sessions learners can self-register for
- prevent learners from registering for more sessions than required
- set the sessions as optional
A customer reported that with these conditions, learners were not being removed from future sessions once they had completed the event requirements.
The team has resolved the issue, so learners are removed from additional sessions when they complete requirements.
See Live Learning: create an event with session options
Live learning: register learners for sessions, even after unenrolling them from the course 18 July 2025 Issue resolved
A customer reported an issue where they could not re-enroll learners in live learning sessions, after unenrolling the learners from the course.
The team solved the issue and you can now re-enroll learners in sessions, even when you have previously unenrolled them. The registration works and enrolls them correctly to the course again.
See Live Learning: register learners for sessions
Learner view
Enhancements to the look and feel of the learner experience 18 July 2025 Issue resolved Enhancement
After releasing the redesigned interface and course experience for learners, the team has picked up and resolved some small issues with the look and feel of courses. These issues included:
- removing an extra step to leave a survey after submitting it: after submitting, learners are now directed to the Survey complete page
- correctly keeping the font size and style on survey answers and on match-list exam answers
- letting learners relaunch courses they already completed, to review content
Correcting these issues makes the experience of using LearnUpon smoother and more pleasant for both learners and managers.
See Learner view: redesigned interface and course experience
Video assignments as attachments working smoothly 8 July 2025 Issue resolved
Learners can create videos within LearnUpon to upload as part of assignments, or they can upload existing videos from their devices.
As part of ongoing work, the team found an issue where learners couldn’t remove a video they had uploaded in error.
This issue is now fixed, and learners can upload, remove and upload videos again as required.
See Courses: allow learners to create videos for assignments
Integrations
Social media sharing: fill in course details and certificates automatically to share learner successes more easily 18 July 2025 Enhancement
When learners complete a course, they can select Share from the course content details page, and open LinkedIn or X, with the details of the completed course and certificate already filled in.
LearnUpon recommends the refreshed course experience for learners. Contact your Customer Success Manager to ask them to turn it on for your organization.
The following screenshots show a content details page with Share, and the dialog that opens from the course details page.
See:
- Social sharing: let learners share results on LinkedIn and X
- Learner view: sharing completed courses on social media, and downloading certificates
White-label portals: webinar setup options are not accessible through a white-label portal 8 July 2025 Issue resolved
When you set up a white-label portal, you set up integrations through your organization’s “original” subdomain.learnupon.com portal URL. You set them up in your original portal URL, then switch to the white-label portal to access them.
A customer reported that they could access MS Teams and Google Meet integration settings within their white-label portal. The team has corrected the issue.
See White-label your portal with a custom URL
Course content management
Exam answers now show correct and incorrect feedback, when required 4 July 2025 Issue resolved
A customer reported that the exam answer feedback wasn’t appearing, even when the exam options specified the feedback should always appear.
The team found the cause and it’s now working correctly.
See Exam options > Feedback options
Learner view
Enhancements to the look and feel of the learner experience 4 July 2025 Issue resolved Enhancement
The team continues to resolve issues with the look and feel of courses in the resdesigned interface and course experience. These issues included:
- within the course experience, resizing the side navigation from the original 240 px to 320 px, to display more of the module titles
- increasing module titles from 1 line to 2 lines of text, before truncating the title
- fixing the progression bar so it appears correctly, for courses with lots of modules
- correcting an issue in the side navigation, so if a learner re-launches a course, they can view and progress through the modules, rather than going straight to the end message
- reviewing an issue with text and PDF modules, so they no longer display extra scroll bars that aren’t required
- for the mobile view, correcting the buttons that appear at the end of course, to share and download a certificate, and view a badge, so they appear correctly
- for SCORMs viewed on mobile, correcting the display so the text and images no longer overlap
Correcting these issues makes the experience of using LearnUpon smoother and more pleasant for both learners and managers.
LearnUpon recommends the refreshed course experience for learners. Contact your Customer Success Manager to ask them to turn it on for your organization.
See Learner view: redesigned interface and course experience
Courses: learners can now message their instructor while taking the course 4 July 2025 Enhancement
As part of planned development, LearnUpon has added Message instructor as a button in the course interface.
Learners can contact their instructors by default. You can turn off this option:
- at the portal level - turning off all messaging for learners, managers and instructors, for all courses
- at the individual course level - through a course’s Additional settings
The following screenshot shows Message instructor within a course in progress.
See:
- Messages and email: set options for the portal
- Courses: Additional settings to manage learners' access to a course
Live learning: filters now display correctly 4 July 2025 Issue resolved
Customers reported to LearnUpon that the filters in the learners' Live learning page were appearing squeezed, and the text overlapped itself.
The team reviewed and corrected the issue, so the filters are now visible and readable.