Content management
Live learning events with both session series and session options available to all customers 25 April 2025 Enhancement
As announced in LearnUpon’s Engage customer community: Live Learning, LearnUpon’s next-generation instructor-led training feature, is now fully available to all customers.
Live Learning’s full feature comes paired with a redesigned course experience for learners. See Learner view: redesigned interface and course experience for an overview.
Customers who took part in the Early Adopter Program (EAP) have the full feature turned on by default.
To access Live Learning contact your Customer Success Manager or the Support team.
To join Engage, the LearnUpon customer community, contact your Customer Success Manager.
See:
- Live Learning: overview and features
- Live Learning: create an event with session options
- Live Learning: create an event with a series of sessions
- Live Learning: schedule a session series, including merging and splitting sessions
Live Learning: Event overbook option is available to all customers 25 April 2025 Enhancement
For customers already using Live Learning, the Event overbook feature is now available to everyone by default, rather than on request. Event overbook is a required option to offer both session options, and session series features of Live Learning.
Event overbook lets you plan future sessions, manage cancellations and prevent fully-booked sessions from blocking course enrollments.
See: Live Learning: use overbook to plan future sessions
Live Learning: in-person sessions now retain in-person setting 25 April 2025 Issue resolved
LearnUpon’s Live Learning offers instructor-led training sessions either in person or online. In-person sessions require a location address, that also sets the timezone of the session. Without a location, the session defaults to being an online session.
A customer reported that they could create in-person sessions without a location, when creating many sessions at a time. These sessions were changing their settings to online sessions when learners attempted to register to them.
The team reviewed the issue and corrected it. The customer can now create multiple in-person sessions but can't save them without providing a location for the session.
See: Live Learning: create and edit a learning event
Instructors can now revise and re-publish courses 25 April 2025 Issue resolved
A customer reported to LearnUpon that their instructor with correct permissions could create new versions of courses but could not publish them successfully.
The team reviewed the issue and addressed the underlying issue. Instructors with full permissions can now re-version and publish courses.
See:
Integrations
LearnUpon API: all enrollments now return when searching for enrollments by email 25 April 2025 Issue resolved
A couple of customers contacted LearnUpon because while searching for their learners' through the API, not all the learners' enrollments were appearing correctly.
The team resolved the issue, so the API call is working correctly.
See the LearnUpon API guide: Search for users
User management
Learners who use their organization’s IdP to log in no longer see a reset password prompt 11 April 2025 Better messages
On request, LearnUpon can set the learner’s login fields to read-only. This option is helpful when organizations use Single Sign-On (SSO), and route logins through an identity provider (IdP).
See Set up SAML SSO for your portal.
A customer advised us that learners were seeing the prompt to reset their passwords, and advice that they would receive a reset email, even when their login fields were read-only.
The team examined the issue and changed the advice. Learners with read-only login fields now see a notification that they must contact their organization’s portal admin to change a password if required.
Content management
Live learning events now available to add to multiple courses by default 11 April 2025 Enhancement
As a part of developing and extending the live learning feature, the team have changed a setting to control whether you can add a live learning event to more than 1 course.
During initial development, each live learning event was associated with a single course, with an option to add the event to multiple courses.
Now you can add a single event to multiple courses by default.
See:
Integrations
Go1 courses remain available when admins' Go1 permissions change 11 April 2025 Enhancement
A customer encountered an issue where the person who had set up Go1 for them was no longer an admin. It affected the customer’s ability to import courses into LearnUpon.
The team examined the issue, and moved the permissions to import courses from Go1 to LearnUpon. The person who imports courses into LearnUpon is now the course creator and owner, and LearnUpon admins can manage that person’s permissions from within LearnUpon.
See Content: set up Go1 to import courses.
eCommerce
Terms and conditions required only once for people buying courses 11 April 2025 Issue resolved
A customer that sells courses reported that their buyers were asked to agree to terms and conditions at two different points: once when they created an account to buy courses, and another time when they logged into the portal.
The team reviewed the issue and changed the workflow, so buyers see the terms and conditions agreement only once when they create their account.
See Portal setup: add terms for your portal.
Gamification
Streamlining the look of My Achievements for learners 11 April 2025 Enhancement
As a part of ongoing development, the team has tweaked the design of My Achievements to improve LearnUpon performance while still providing learners information about badges and points in a simple, clean layout.
My Achievements highlights appear on each learner’s Home, as shown in the following screenshot, with the View all link highlighted.
Learners can select View all to access a full page of a leaderboard, points and badges. The following screenshot shows the first portion of a sample leaderboard.
See: Set up gamification and leaderboards.