25 September 2025
Content management, 25 September
All user account deletions now include a cooling-off period Enhancement
The LearnUpon team has worked to make the process of deleting users - either by admins, or by allowing learners to delete their own accounts permanently in accordance with privacy legislation - more consistent.
You can delete users 2 different ways. Both processes now include a cooling-off period where the deletion is not permanent immediately.
As part of the cooling-off period: when an admin deletes a user, the admin cannot re-create a user with the same user’s unique identifier (aka username or email address) for 30 days.
See
- Users: disable and delete user accounts in a portal
- User privacy: provide permanent account deletion
Learner view, 25 September
Enhancements to the look and feel of the learner experience Enhancement
After releasing the redesigned interface and course experience for learners, the team has picked up and resolved some small issues with the look and feel of courses. These issues included:
- in exam modules, the questions now appear centered, and display correctly when the text is long or includes an image that requires scrolling
Correcting these issues makes the experience of using LearnUpon smoother and more pleasant for both learners and managers.
See Learner view: redesigned interface and course experience
API and webhooks changes and improvements
Live learning: make session search results more consistent Enhancement
Based on customer feedback, the team has extended the ways you can search for sessions with the API, to provide detailed results in an array.
The GET /live-learnings/sessions/list endpoint returns sessions grouped in an array that includes instructor details.
This endpoint makes building automations with the API simpler, and returns results more quickly and efficiently for organizations with large volumes of sessions.
See List live learning events and sessions in the API guide
Live learning: set Zoom webinar format when you create sessions through the API Enhancement
In live learning sessions with Zoom, you can select whether Zoom offers a webinar or a meeting.
This option is now also available when you create sessions through the API, by setting an optional parameter webinar_format.
See:
Indonesian language code is now correct Issue resolved
The language code for Indonesian is id, and is now correct in the API guide.
See Language codes in the API guide
Expanding attributes in the Mark Completes endpoint Enhancement
The GET /markcompletes endpoint now includes enrollment_id to help developers connect courses marked complete with the relevant enrollments.
See Mark Complete endpoint in the API guide
Webhooks version 2: updating the description about the course update webhook Issue resolved
The Course Update webhook doesn’t carry custom course data.
The LearnUpon team updated the webhooks documentation to make the distinction between course data and custom course data more precise, so developers know what to expect in a webhook payload.
See Course update webhooks in the webhooks version 2 guide
12 September 2025
Content management, 12 September
Live learning: sessions are now visible to managers who have the correct permissions Issue resolved
A customer reported that their managers with instructor permissions to create and edit sessions couldn’t access sessions, though they could see the event.
The team has fixed this issue. Managers with correct permissions can now see and access sessions.
See Live Learning: create and edit sessions
Course images: retaining 3:2 ratio for course and content images Issue resolved Enhancement
Drawing on customer feedback, the application is retaining the 3:2 ratio for images for courses, learning paths and learning journeys.
This ratio works in the legacy user interface design, and also in the refreshed designs for learners and for coming designs for admins.
Organizations with large image libraries can continue editing images to the 3:2 ratio, and the images will look and feel correct when they start using the refreshed user interfaces.
See:
- Image sizes overview: logos, course images and certificates
- Add images for a course or learning path
Courses: Copying courses that are restricted to named groups also copies the restricted access Issue resolved
LearnUpon lets you restrict courses in your catalog so only named groups can view and access them.
A customer reported that when they copy such a course within a portal, and set the copy’s status directly to Published rather than Draft, the copied course appeared in the portal catalog without restrictions.
The team has addressed this issue. You can now copy courses with group restrictions, set the copied course status to Published and the course won’t appear in the catalog to non-group learners.
See:
- Catalog: add courses and learning paths to the internal catalog
- Courses: copy a course
- Learner view: Catalog
Learner view, 12 September
Live learning: learners can join the waitlist from either the module or the course details page Issue resolved
A customer reported that for events with waitlists, learners could Register from the module but couldn’t join the waitlist. The waitlist was available only from the course details page.
The team have reviewed this issue. Learners can now select Join waitlist from both the course details page, and from the module page.
See Learner view: redesigned interface and course experience
Email templates
Editing HTML manually works correctly Issue resolved
A customer reported that in the custom email templates, when they edited a template's HTML through Source, the application appeared to save changes, but the changes didn’t persist through a page refresh.
The team has addressed the issue. You can now edit the HTML in custom email templates and save your changes successfully.
See