Content management
Live learning: optional learner enrollments now appear as Complete after sessions end 23 May 2025Issue resolved
Currently, LearnUpon marks optional live learning sessions as Completed as soon as a learner starts the session. Learner progress in other course modules determine when the learner completes the whole course.
Customers using the legacy course experience reported that their learners were not appearing as Completed on optional sessions after the sessions happened, even after importing attendance data from another source.
The team identified the issue and resolved it. The Support team contacted affected customers who received the wrong module status, so the engineering team can correct their data. Customers can now run their reports again to get the correct results.
The redesigned interface provides the best experience for learners with live learning. Contact your Customer Success Manager or the Support team to turn on the latest interface design.
See: Learner view: redesigned interface and course experience
Live learning: session descriptions now display the event description correctly 23 May 2025Issue resolved
When you create live learning sessions, the event's description should appear by default in each session description, and you can edit the description as required.
A customer reported that the event description wasn’t appearing in sessions as expected. The team identified where the issue was happening and have resolved it, so you now see event descriptions at the session level.
See: Live Learning: create and edit sessions
Live learning: for automatic enrollments, LearnUpon stops group enrollments if no sessions are available 23 May 2025Issue resolved
When you set up a live learning event with limited sessions available, aka do not use the overbook feature, LearnUpon should stop you from enrolling learners when the event runs out of sessions.
While testing their portal, a Customer Success Manager reported that their group was enrolled on the course and registered to sessions, even when there were no sessions available. This situation was misleading and awkward to correct.
The team has addressed the issue. When your event has limited sessions and you try to enroll a group that will exceed the sessions available, LearnUpon gives you an error to say that you can’t enroll the whole group at this time, and prevents futher course enrollments.
The Event overbook feature lets you enroll learners on courses with live learning events, even if the sessions aren’t yet available.
See: Live Learning: use overbook to plan future sessions
Live learning: updated sessions now retain changes to Active registrations correctly 23 May 2025Issue resolved
Live learning offers different options for Active registrations: you can set up an event to register learners to a one session at a time, or allow registration to multiple sessions at a time.
Customers reported that when they edited the event to change this setting, the change wasn’t saved.
The team has reviewed the issue and corrected it.
Before registering learners to the event, you can now edit this setting and save the changes.
See: Live Learning: create an event with session options
Learner view
LearnUpon makes sharing certificates on LinkedIn easier 23 May 2025Enhancement
When a learner completes a certificate course and wants to share it on LinkedIn, the certificate details now appear automatically in the Share Certification window: the learner doesn’t need to enter any details manually.
This process works with both the legacy course view and the updated view of the course experience.
Ask your Customer Success Manager or the support team to turn on the refreshed course experience.
See: Learner view: redesigned interface and course experience
Course details: expiry date and due date now appearing correctly on course details pages 23 May 2025Issue resolved
A customer reported a confusing situation in their course details pages, where the course expirydate was appearing instead of the course due date.
In LearnUpon terms, the course due date is advisory: learners can still access their course after a due date. An expiry date (aka valid period) is a “hard” end date. Learners can’t access courses at all after the expiry date.
The team identified the issue, so the correct dates now appear in the due date field as expected.
See: Manage course due dates and valid periods
Videos now play correctly on iPads - tested with Chrome and Edge browsers 23 May 2025Issue resolved
A customer reported that videos that played correctly when viewed on their desktop didn’t work on iPads. The iPads had the most recent OS versions 17 and 18, and these versions didn’t work with LearnUpon’s version of VideoJS, the software that runs videos in the portal.
The team has updated the VideoJS library so you can now view videos on both desktop and with the most recent iPad OS releases.
Assignment-only courses now displaying the correct confirmation message to learners after instructors accept the assignment 23 May 2025Issue resolved
A customer reported that their course, made of a single assignment module, was displaying conflicting messages to learners: that they had both completed the course, and had not passed, at the same time.
The team reviewed the issue and identified that it happened when assignments had no passing score assigned. The course used the Autocorrect assignment feature, where the assignment is complete as soon as learners submit the assignment. Adding a score is optional.
The team has addressed the issue so assignments with no passing score - requiring completion only - are no longer marked as Completed and Failed. The messages that learners see are consistent as Completed and Passed.
See: Assignments: create an assignment for a course
Integrations
Changes to mapping values between HRIS and LearnUpon, to resolve inconsistent mapping results 23 May 2025Issue resolvedEnhancement
LearnUpon’s integrations with HRIS software provide a 1:1 mapping from HRIS fields to LearnUpon. The integrations connect fields from your HRIS to LearnUpon custom user data fields. With these integrations, you enter your data once in the HRIS, and see it populated, aka copied, accurately in LearnUpon.
These custom user data fields then can run dynamic rules for assigning learners to groups and courses.
Some customers reported that their HRIS fields were not populating consistently in LearnUpon, and as a result their dynamic rules were not working correctly.
The team identified that in the customer’s HRIS, some fields had a one-to-many relationship: the fields could contain sub-types of data. The varied values couldn’t map smoothly to LearnUpon.
The LearnUpon team has removed the option to map to one-to-many fields, and to some internal fields that do not support dynamic rules.
The support team and Customer Success Managers contacted the customers affected, and provided a process to:
- remove any existing mappings
- reset the feature
- run a manual sync
One additional outcome: the HRIS fields available now appear in alphabetical order to make them easier to find and match to LearnUpon fields.
See:
- Knowledge Base section Hurman resources (HRIS) integrations
- Custom user data: set up custom fields
- Dynamic rules: group users by their email domain, creation date or custom user data
eCommerce
For portals with usernames as logins, course buyers are correctly prompted to provide an email address to complete their transaction 23 May 2025Issue resolved
A customer using eCommerce with specific portal settings reported that buyers were not getting the correct prompt to provide an email address to complete their purchase. Their portal was usernames-based, aka didn’t use email addresses as a unique identifier.
Other settings related to email were turned off:
- the portal did not require a sign-up confirmation email before buying
- the portal didn’t send confirmation emails
The team identified the pattern in the issue and added a prompt to require an email address for purchase.
See:
Legacy ILTs and Live Learning
End of support for legacy instructor-led training (ILTs): contact your CSM 9 May 2025Deprecation notice
LearnUpon is retiring its legacy ILT feature in favour of Live Learning, with an end date of April 2026. LearnUpon contacted those customers using the legacy feature directly by email at the end of April 2025.
If you use legacy ILTs, contact your Customer Success Manager to plan a move to Live Learning.
See:
Announcing the removal of legacy ILT functionalityILT migration guide: move from legacy ILTs to Live Learning
Course content management
Certificates for courses now downloading successfully 9 May 2025Issue resolved
Some customers contacted LearnUpon to ask why their learners couldn’t download certificates: the download would appear to start, but did not progress. This download issue affected certificates created with the legacy editor as well as the redesigned certificate editor.
The team reviewed some recent changes to address the issue. Learners can now successfully download their certificates.
See: Set up course and learning path certificates
Certificates now display all required custom user data 9 May 2025Issue resolved
When you create a certificate you can add a range of details from the custom user data fields you manage in LearnUpon. These details appear in the certificate.
Some customers reported that not all the custom user data was appearing in the certificates they set up.
The team found the cause and have addressed the issue.
Certificates are now displaying all the expected custom user data correctly.
See: Custom user data: set up custom fields
Live Learning: when the URL for an online session changes, both learners and instructors receive an update correctly 9 May 2025Issue resolved
For online Live Learning sessions where you enter a URL manually, you can edit the URL to change it as required.
When you set up notifications about any change to a session those notifications include changes to URLs.
Some customers advised us that their instructors weren’t getting session update notifications, though the learners were getting them OK.
The team reviewed the behavior and found the issue, so now both instructors and learners are receiving session update notifications when they are set up for a Live Learning event.
See: Live Learning: create and edit sessions
Live Learning: the event creator as default session instructor now receives notification of new sessions correctly 9 May 2025Issue resolved
One customer advised LearnUpon that when they created a session for an event with all notification options turned on, the event creator, as the default instructor, was not receiving a notification about the new sessions as expected.
The team has reviewed the issue and resolved it. When you turn on notifications for event creators, they will receive a notification about new sessions, as the default instructor.
See: Live Learning: notifications overview
Learner view
Learners can view all available courses in the catalog - even courses where they are already enrolled 9 May 2025Enhancement
This enhancement was announced in LearnUpon's Engage community in April 2025.
Recent versions of the course catalog didn't include the courses that learners had completed, or their courses with In progress status.
Based on customer feedback, learners found this version confusing. Learners prefer to see all the courses available to them, even if they are already enrolled on them.
So LearnUpon has restored enrolled courses to the learners' catalog, with a filter to view courses by enrollment status. The filter gives learners a quick view of their enrollments, or of courses they haven’t yet tried.
The following screenshot shows a learner’s catalog with the Enrollment status filter highlighted.
Live Learning: sessions booked for the last days in the month now appear correctly in My live sessions 9 May 2025Issue resolved
A customer using live learning asked LearnUpon why the sessions for the last day of the month were not appearing in their calendar as expected.
The team could reproduce the issue so could resolve it successfully. Now, sessions scheduled for the last day of the month appear in Home > My live sessions, aka the calendar widget, and on the Live Learning page correctly.
See: Learner view: Home