Opt learners out of auto messages, or allow learners to opt out
You can opt out learners from automated emails and messages, or allow learners to opt out themselves.
Availability: all customers.
Learners who opt out from emails and messages do not receive most automated notifications.
They do receive some emails required for their account to function, including:
- purchase confirmations email for legacy eCommerce transactions
- password reset emails
Portal setting: allow learners to opt out of emails and messages
- From main navigation go to Settings > Email > General Settings.
- Select Allow opt-out from emails/messages.
- Save to finish.
The following screenshot shows Email Settings with Allow opt-out from emails/messages turned on.
Opt a learner out as an admin
Once the portal setting allows opt-outs, an admin can change a learner's setting from their user profile.
- From main navigation go to Users and select the learner's profile.
- Select Opt-out from emails/messages.
- Save to finish.
The following screenshot shows a learner's Basic Info where an admin selects Opt out from emails/messages?.
Opt out as a learner
Once the portal setting allows opt-outs, any learner can opt out of emails and messages.
- From main navigation go to your initials or photo > your name and identifier to access My Profile.
- From My Profile select Receive notifications.
- In the dialog that opens, select Opt out from emails and messages.
- Save to finish.
The following screenshot shows the Receive notifications interface.
See: