Course notifications: set automated messages for course events

Summary

Send your learners email messages about enrollments, due dates and other events. Choose which events prompt messages to learners, for a particular course.

Course notifications are available to all customers.

Enrollment emails 

By default, LearnUpon sends an email to learners to tell them about new enrollments. You can turn off enrollment emails for the whole portal, or for individual courses.  

You can enable enrollment emails for the portal and then disable them for individual courses. However, you can't disable enrollment emails for the portal and then enable them for individual courses. 

Enrollment emails are different from other reminders available in LearnUpon at the course level.

Course notifications explained

Aside from enrollment emails, LearnUpon offers:

• enrollment reminders for courses: up to 4 reminders you set based on the enrollment date
• legacy ILT session reminders: up to 2 reminders before a session begins
• due date notifications: reminders based on the date which the course is due

You can disable the default course enrollment email at the portal level, and still use other course-level reminders. 

For Live Learning training: when you turn on Live Learning feature for the portal, you can add email notifications about Live Learning sessions, and set the format of calendar invites. See:

• Live Learning and Instructor Led Training (ILT): overview and initial setup
• Live Learning: notifications overview
• Manage custom email templates

Note: LearnUpon is developing the next generation of instructor-led training (ILT) features. See Live Learning: overview and features.

Turn off enrollment emails on a portal

The setting for this feature applies to the whole portal, so is part of portal settings.

1. From main navigation go to Settings > Emails > General Settings.
2. Select Disable enrollment emails 
3. Save to finish.

The following screenshot shows Email Settings, including Disable enrollment emails.

Turn off enrollment emails on a course

By default, the application sends an email to learners about new enrollments. You can turn off enrollment emails for individual courses if required. 

1. From main navigation go Courses > my course and select Notifications.
2. In Enrollment Notifications select Disable enrollment email for this course?
3. Save to finish. 

Add enrollment reminders to a course

Enrollment reminders notify users that they have not yet completed, passed, or failed the course. You set the reminders a number of days after enrollment, and can send up to 4 reminders.

For best results, set up reminders for a course before enrolling any learners. 

1. From main navigation go to Courses > my course and select Notifications.
2. In Enrollment Notifications select Send/Enable enrollment reminders? 
3. Enter of number of days after enrollment, for up to 4 reminders.
4. Save to finish. 

Tip: If you don't need all the reminders, leave the later fields blank.

The following screenshot shows a sample setup of enrollment reminders for 3, 7, 14 and 28 days after the enrollment. 

Adding enrollment reminders when learners are already enrolled on the course

Ideally, you set up reminders before enrolling learners in a course.

If you add enrollment reminders after enrolling learners, learners in Not Started or In Progress status still get reminders, after you turn them on. LearnUpon checks when you enrolled the learner and compares it to the reminder settings, and sends 1 "catch up" reminder to cover missed messages.

Example:

You enrolled learners on a course 20 days ago.

Today you set up enrollment reminders for the course, as shown in the previous screenshot: at 3, 7, 14, and 28 days after enrollment.

LearnUpon compares the learners' enrollment date (20 days ago), and sets up 1 reminder to "catch up", for any learners' enrollments in Not Started or In Progress states.

LearnUpon runs the 4th reminder at day 28, as scheduled.

Legacy ILT notifications

Tip: These notifications are for legacy ILT modules, rather than Live Learning feature. See Live Learning: create and edit an ILT module for a how-to about setting up Live Learning notifications.

Remind learners of coming ILT sessions for a course. Set up to 2 reminders in the days before the session.

1. From main navigation go to Courses > my course and select Notifications.
2. In ILT Notifications select Send/Enable ILT reminders? 
3. Enter of number of days before the ILT session, for up to 2 reminders.
4. Save to finish. 

Due date notifications

Note: you need to set due dates and valid periods, before due date notifications become available in the course Notifications. See Manage course due dates and valid periods about setting these dates. 

The automated reminders for learners, based on the course Due Dates, have several options:

• Due date reminders: send up to 2 reminders before a course's due date
• Overdue reminders: send up to 2 reminders after a course's due date

1. From main navigation go to Courses > my course and select Notifications.
2. From Due Date Notifications, select Send/Enable Due Date Reminders?
3. Enter of number of days into 1st Reminder, 2nd Reminder.
4. Select Send/Enable overdue reminders?
5. Enter the number of days into 1st Reminder, 2nd Reminder.
6. Save to finish.

The following screenshot shows a sample setup of due date reminders for days leading up to the due date, and reminders after the due date.

Completion notifications by email

Set or disable notifications to tell learners they have completed a course, at the course level.

Tip: If there is a certificate assigned to the course at the time the learner completes the course, LearnUpon sends the certificate with the completion notification, as a PDF.

See Set up course certificates for a how-to about certificates.

1. From main navigation go to Courses > my course and select Notifications.
2. In Completion Notifications select one of:
   • Never (default)
   • When Completed or Passed
   • When Completed, Passed or Failed 
3. Save to finish. 

The following screenshot shows Completion Notifications options.

Add a course banner to use in custom emails

Add a banner to your course which LearnUpon includes in your custom email templates.

See Create and edit banner images for email notifications for a how-to about uploading email banners. 

1. From main navigation, go to a course and select Notifications.
2. In Email Banner Image, select an image.
3. Save to finish.

See:

• Course settings overview: details, learner access and messaging options
• Manage course due dates and valid periods
• Set up course certificates
• Add course specific text to notification emails
• Create and edit banner images for email notifications