Add an email address from your domain
This process lets system notifications come from your email domain, instead of the default notifications@learnupon.com.
Availability: depends on your LearnUpon plan
Contact the support team, or your Customer Success Manager, to turn on this feature.
Setting up your email address for notifications is part of the white-label options for portals. See White-label your portal with a custom URL for background.
Prerequisites
Outside of LearnUpon, you need to set up an address suitable for notifications with your domain host provider.
In LearnUpon, you then connect that email address to the portal, so that when LearnUpon sends automated notifications to learners, they receive them from your domain, and not the learnupon.com domain.
Set up custom email in LearnUpon
- Navigate to Settings > My Portal > White-Labelling.
- In Custom Email Address select Enable custom email address.
- Enter your custom email address in Reply to address.
- Save to finish this step.
The following screenshot shows a sample email in Reply to address.
LearnUpon refreshes the screen and displays a message about verifying the address with your domain provider.
- Select following records to see the verification records.
The following screenshot shows following records highlighted.
LearnUpon displays the Domain verification record and the DKIM record associated with the email address.
- Select Download Record Set as CSV, to keep a copy for your records.
The following screenshot shows the records associated with an email address, in a sample portal.
Note: You must keep DKIM records on your domain host, as long as you use the custom email on the portal. Do not delete these records.
Set up the verification records in your domain host provider
Set up only 1 TXT record, and the 3 CNAME records. If you set up TXT records for each CNAME record, the validation process stalls.
- Log in to your domain host provider.
- Create the TXT and CNAME records to match the Name, Type and Value of the LearnUpon verification records.
Note: Some domain host providers don't accept TXT records that begin with an underscore. In this case, omit _amazonses from the record name. For example set up the TXT record as exampledomain.com instead of _amazonses.exampledomain.com.
Validation process and subscription to Amazon bounces
The validation process runs overnight to check for the verification records on the domain host. That process:
- finds the verification records with the domain host
- sends a confirmation email from LearnUpon
- sends a separate email from Amazon to the custom email address to subscribe to bounce notifications.
Bounce notifications tell you when an email delivery has failed and bounced back to AWS.
In particular bounce notifications tell you if a portal invite went to an incorrect or invalid email address.
LearnUpon recommends subscribing to Amazon's bounce notifications.
Restart a failed custom email validation
As part of setting up the custom email for notifications, you need to set up the verification records with your domain host. When you turn on custom email feature, LearnUpon scans for your DKIM records for up to 72 hours to validate the email.
DKIM (DomainKeys Identified Mail) is an authentication method to prevent phishing and spoof emails. It lets the receiver check that an email that claims to come from a specific domain is indeed authorized by the owner of that domain.
If you don't set up the DKIM records within 72 hours, LearnUpon stops scanning and the validation fails.
To restart the validation:
- In your domain host: confirm the DKIM records are set up correctly, with the records listed in Settings > My Portal > White-Labelling.
- In your portal: contact the support team and ask them to restart the validation process.
Note: Support will ask for access to your portal, to confirm the DKIM records are set up, then will ask Engineering to restart validation. See Find help: access the Support desk.
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