Articles in this section

See more

White-label your portal with a custom URL

Jim O'Connor
  • Updated

Summary

Set up a custom URL, called a white-label, for your training content.

This feature is available depending on your LearnUpon plan.

Customizing your learning portal name supports your brand so your learners get a smooth brand experience from your portal. Setting up a white-label portal automatically generates a SSL certificate to ensure all information is sent over HTTPS.

Most domain hosts won't let you change the CNAME of a root domain. So you need to set up a subdomain like www.abcde.com or training.abcde.com for white-labelling to work. You can direct that subdomain to the CNAME.

Note: the Support Center (the ? icon) and the portal switcher aren't available through a white-label URL. To keep access to these tools, LearnUpon recommends that admins continue to use the original subdomain.learnupon.com URL.

Set up white-labelling with automated SSL

  1. Navigate to Settings > My Portal > White-Labelling.
  2. Enter your branded URL in White-Label URL, such as elearning.mydomain.com. You must not include a preceding http:// or https://.
  3. A confirmation dialog appears, and the SSL generation process is locked in for 72 hours. At this point, you can't edit the white label URL. Click Yes to continue.
  4. Copy the CNAME Record that now appears.
  5. Log in to your domain host provider and point your white-labelled URL to the specified CNAME record.

LearnUpon now scans for the creation of the CNAME to validate it. Once validated, LearnUpon then obtains a SSL certificate from Let's Encrypt for your white-label URL. Upon validation and installation, you are notified by email that the SSL certificate is completed.

When this email is received:

  1. Navigate to Settings > My Portal > White-Labelling.
  2. Select White-Label this portal.
  3. Save to finish.

The white-label URL is now live and secure.

See:

 

Related articles