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Find help: find and copy identifiers from your portal

Elizabeth
  • Updated

Summary

Tips for finding IDs for courses, enrollments, and individual learners, to help track down issues in your portal.

The support feature is available to all customers.

LearnUpon offers support for top-level portal admins through:

  • your Implementation Consultant and Customer Success Manager
  • the online Knowledge Base, available within the web application, and accessible online
  • the support team ticketing system, where you can submit a ticket for a technical problem. See Find help: access the Support desk

You can help the support team help you - by providing details like identifiers for courses, enrollments and learners.

Almost every component of LearnUpon has a unique numeric identifier (ID). These IDs appear as part of the URL, in parts of the application.

When you submit a ticket, providing the correct identifiers for the support team helps speed up their review of your ticket towards finding a solution.

Access permissions

Only top-level admins can submit support tickets to LearnUpon.

Find a course ID

For tickets about courses, start by finding the relevant course ID.

  1. From main navigation go to Courses > my course name.
  2. View the URL: the course ID follows /courses/, at the end of the URL.
  3. Copy and paste the URL into your support ticket.

The following screenshot shows a sample course, with the course ID highlighted.

sample_course_id_in_url.png

Find an enrollment ID

Every time you enroll learners on a course, LearnUpon records the task of connecting the learner to the course with an enrollment ID. This identifier is different from the course ID, and also from the learner’s user ID.

  1. From main navigation go to Courses > my course name.
  2. From secondary navigation select Enrollments, to view a list of learners enrolled on a course.
  3. Find the learner name.
  4. Select More (aka 3-dot menu) > View Enrollment details.
  5. View the URL: the enrollment ID follows /enrollments/.
  6. Copy and paste the URL into your support ticket.

The following screenshot shows a sample learner’s enrollment, with the enrollment ID highlighted.

enrollment_id_in_url.png

Find a user ID

Each person with an account in LearnUpon has a user ID, regardless of their user type.

  1. From main navigation go to Users > learner name to open their profile.
  2. View the URL: the user ID follows /users/.
  3. Copy and paste the URL into your support ticket.

The following screenshot shows a sample learner’s profile page with the user ID highlighted.

user_id_in_the_url.png

Find a learning path ID

Every learning path in LearnUpon has its own ID. 

  1. From main navigation go to Courses.
  2. From secondary navigation select Learning Paths.
  3. Select a learning path name.
  4. View the URL: the learning path ID follows /learning_paths/, at the end of the URL.
  5. Copy and paste the URL into your support ticket.

The following screenshot shows a sample learning path, with the learning path ID highlighted.

learning_path_id_in_url.png

Find a group ID

Every group in LearnUpon has its own ID. 

  1. From main navigation go to Groups > group name.
  2. View the URL: the course ID follows /groups/, at the end of the URL.
  3. Copy and paste the URL into your support ticket.

The following screenshot shows a sample group, with the group name and its ID highlighted.

sample_group_and_group_id.png

 

See:

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