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LearnUpon and accessibility

Elizabeth
  • Updated

Accessibility: websites, tools, and technologies that work for everyone

Web accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can use them - specifically, people can:

  • perceive, understand, navigate, and interact with the web
  • contribute to the web

Availability: all customers

Commitment to accessibility

LearnUpon's Design team is committed to inclusive and considerate design and usability testing for all users. The Product team is committed to delivering accessible training experiences to users everywhere.

From December 31 2021, all user types focused on the learner experience within LearnUpon platform meet the requirements in WCAG (Web Content Accessibility Guidelines) 2.0 AA, and the US-based Section 508 Standards of the Federal Rehabilitation Act for information and communication technology (ICT).

As of June 8 2026,  LearnUpon conforms to WCAG 2.2 AA standards in the learner experience. Accessibility remains a core principle across the platform.

This work helps customers meet evolving accessibility regulations such as the European Accessibility Act (2025) and Section 508 of the Rehabilitation Act in the United States.

Accessibility past and present

  • Ongoing WCAG 2.2 alignment: Today, most of the learner experience already meets 2.2 AA standards. Remaining gaps will be closed by March 2026.
  • Professional auditing: In 2025, LearnUpon partnered with BrowserStack and their accessibility team to carry out a professional, manual accessibility audit of the learner experience.
  • Integrated into product lifecycle: Accessibility requirements are considered at every stage of the product development process. Designers and engineers are well-equipped to check for compliance with accessibility standards, identify potential barriers, and implement inclusive solutions throughout the design and development lifecycle.
  • Accessibility as core UX principle: Accessibility is a core Product Design Principle, and LearnUpon is committed to upholding it. Good designs must work for everyone—no exceptions, no excuses.
  • Regular manual and automated testing: the teams keep regular testing across major screen readers and browsers as standard practice.
  • Dedicated accessibility focus: The internal team leads cross-functional initiatives to ensure sustained compliance and quality. 

Compliance notes

Keyboard navigation

All users can navigate the application using tabs, including:

  • login screen
  • moving around the application
  • courses
  • resources
  • catalog
  • using video captions
  • messages within the application
  • the learner user profile
  • forums
  • My Achievements

Screen readers

Users can navigate the parts of the application they need using screen reader software with their browser. LearnUpon supports:

LearnUpon's current preferred and tested browsers and screen readers:

Browsers

  • Chrome
  • Safari

Screen readers

  • JAWS for Windows
  • Mac VoiceOver

LearnUpon recommends keeping your browser up to date for best performance. See LearnUpon system requirements.

Video captioning

For LearnUpon, closed captions are a text version of the speech and non-speech audio information needed to understand the content. They are synchronized with the audio, and you can choose to turn them on and off.

Subtitles are typically a text version of the spoken audio only. They can supplement watching the video, and they can supply the dialog in a different language. 

Captions are needed for accessibility, whereas subtitles in other languages are not directly an accessibility accommodation.

LearnUpon supports closed captions in uploaded videos. Admins can upload a caption file in VTT format to accompany videos, and can overwrite a caption file. See Add documents, video or audio segments to modules.

Alt text for images

LearnUpon supports text description of images within the application, which appears as alternative text, or alt text. See Images: crop images and provide alt-text.

Zoom: enlarging the content onscreen

LearnUpon's responsive design lets users zoom their view up to 200% without loss of information or functionality, and without requiring scrolling in two dimensions.

Content: a customer responsibility

Admins are responsible for making sure that the content they and course authors publish in a portal (courses, training material, assets uploaded including captions) is accessible.

LearnUpon does not verify the uploaded content for accessibility.

Contact LearnUpon about accessibility

We welcome your feedback on the accessibility of LearnUpon. Please contact the support team if you encounter accessibility barriers in the LearnUpon platform.

Accessibility advice

For general reference: LearnUpon is not responsible for content outside its website. 

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