Contact learners about a specific session
Use LearnUpon's internal messaging system to contact learners about a session, either past or future.
Availability: all customers
The same system that lets admins, managers and instructors contact learners is now available for contacting learners registered for Live learning sessions.
To contact registered session learners, instructors navigate to the Live learning session page. This path is different from using the Messages feature in the top navigation.
The following screenshot shows the menu available from a session More (aka 3-dot menu) option.
Learners receive messages through their portal. The Messages icon shows learners the number of new or unread messages.
Background
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Access permissions to contact learners registered for a session
- Admins: can send messages to learners registered for sessions by default
- Instructors assigned to the session: can send messages to learners registered to the session
- Managers with instructor permissions, assigned to the session: can send messages to learners registered to the session
Send an announcement to learners registered to a session
This feature lets you contact all the learners for a specific session.
The message goes only to learners registered for the session: it doesn't go to learners in other sessions, to unregistered learners, or to everyone on the associated course.
Tip: to contact individual learners or other learners on the course, use the default Messages feature available from the top navigation bar.
- From main navigation go to Live learning > your event.
- From your event select Sessions > your session.
- In the session page, select More (aka 3-dot menu) > Message attendees to open the message dialog.
- Enter the Subject and complete the Message field as required.
- When the message is complete select Send.
The following screenshot shows what the instructor sees: the New message dialog for contacting Live learning session attendees.
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