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Exams: reset a learner's exam attempts

Elizabeth
  • Updated

Summary

Admins, instructors and managers can reset the number of attempts a learner has at a course's exams. This option lets learners start an exam module over.

Availability: all customers

Typically, you reset exam attempts so that a learner can repeat an exam from scratch, so no previous exam results count.

This option doesn't change:

  • the exam content from the question pool
  • the number of attempts allowed in the exam options 
  • the learner's scores on other modules on the course

Instead this option clears the learner's existing exam attempts on an exam module, so they can repeat the exam. 

Note: these instructions apply to LearnUpon exam modules using question pools, rather than exams within SCORM or Tin Can modules.  

Access permissions to exam attempts

  • Admins: can reset any user's exam attempts
  • Managers: can reset exam attempts for any user they manage

The rule of thumb: if the manager can view the user's profile, then the manager has permissions to change the user's exam attempts. 

  • Instructors: can reset exam attempts for learners assigned to the instructor on a course 

Prerequisites

To make use of this option you need:

  • a published course with an exam module
  • a user enrolled on the course, who has already attempted the exam module, and needs their exam attempts reset

Admins and managers: reset a learner's exam attempts

Admins and managers access this process from the learner's profile, rather than through Courses or Enrollments.

  1. From main navigation go to Users, and browse or search for learner name.
  2. Select learner name, or select More (aka 3-dot menu) > Profile.
  3. From secondary navigation select Enrollments to view a list of the learner's courses.
  4. Select the course with the exam you need to reset, to open a page of course modules.
  5. From the exam, select More (aka 3-dot menu) > Reset Exam Attempts.
  6. In the confirmation dialog select Yes.

LearnUpon resets the exam module to Not Started status. It doesn't keep a record of previous exam results.

The following screenshot shows the modules for a course, with More > Reset Exam Attempts.

reset_exam_attempts_example.png

Instructors: reset a user's exam attempts

Instructors access this process through Courses.

  1. From main navigation go to Courses > my course.
  2. From secondary navigation go to Enrollments, to view a list of learners assigned to the instructor. 
  3. Find the learner name, and from More (aka 3-dot menu) select Enrollment details to view the course content.
  4. From the exam module, select More (aka 3-dot menu) > Reset Exam Attempts.
  5. In the confirmation dialog select Yes.

LearnUpon resets the exam module to Not Started status. It doesn't keep a record of previous exam results.

See:

 

 

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