Summary
Add an Intercom Chat integration to your portal. The integration helps your agents reach users directly, even if users aren't logged in to LearnUpon.
This feature is available depending on your LearnUpon plan.
Using this feature your agents can talk to learners in real-time as they navigate around the portal. Once the chat widget is integrated successfully, this feature is available on all your portal pages.
When you set up the chat widget for your learners, test the widget to make sure it interacts smoothly with SCORM and Tin Can modules' internal controls like buttons.
From within Intercom, you can move the widget’s default position, to make sure learners can always access both the course controls and the widget.
Add Intercom Chat
To set up this integration, you will need your Intercom app_id.
- From the primary navigation menu, select Settings
- Select Integrations > Chat Integration
- Select the Intercom card, then click on Add to platform
- From the Intercom app_id source, copy the app ID
- Enter the app ID into Intercom Chat script ID, select Apply to finish
Edit Intercom Chat
- From the primary navigation menu, select Settings
- Select Integrations > Chat Integration
- Select the Intercom card, then click Edit App ID
- Edit the value in Intercom chat app ID, click Apply to finish
Remove Intercom Chat
- From the primary navigation menu, select Settings
- Select Integrations > Chat Integration
- Select the Intercom card, then click Disconnect. Click Remove to finish
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