Unenroll learners from a learning journey, individually or as a bulk action
You can change learners' enrollments on learning journeys one or a few at a time, or change up to 500 enrollments at a time.
Availability: all customers
Unenroll learners from the learning journey and the courses separately
Unenrolling learners from a learning journey takes learners out of the sequence of enrollments based on custom user data and on if/then logic.
Learners in the Not started and In progress statuses remain enrolled in the courses from that journey. Their course statuses don’t change when you unenroll them from the learning journey.
When you unenroll one or more learners you open a confirmation dialog that reads:
Unenrolling this learner removes them from the journey only.
This action does not remove them from enrolled courses or delete individual course progress.
You can’t unenroll learners who have completed the learning journey.
To unenroll learners from the courses, you need to identify the courses, and unenroll your learners from each course as required.
To unenroll large numbers of learners at once, the application starts a bulk action task that runs in the background. You can view the progress of the task from the portal action tracker.
The following screenshot shows the confirmation dialog for unenrolling multiple learners at once.
See:
- Enrollments: unenroll and set complete with bulk actions
- Portal: follow bulk actions through the portal action tracker
Use pagination, sorting and filters to group learners for a bulk action
Pagination
By default, the Learner activity page displays 100 learners per page.
You can change how many learners you view from 10 to 500 through the Per page counter.
Sort your learners
The Learner activity page lets you sort learners, ascending or descending, by:
- Enrollment date
- Date completed
- A-Z
Filter learners
The Learner activity page can filter learners using:
- Search - for name or email address
- Status of the learning journey - one of Not started, In progress, Completed
- Enrollment date ranges
The following screenshot shows a learning journey’s Learner activity page with the pagination, search, sort and filter tools highlighted.
Access permissions
- all admins: can enroll and unenroll learners in a bulk action
Unenroll learners from a learning journey one at a time
- From main navigation go to Learning journeys > your learning journey.
- From the learning journey canvas select Learner activity > my learner’s name.
- From the learner’s More (aka 3-dot menu), select Unenroll.
- In the confirmation dialog select Unenroll.
The page refreshes showing the remaining learners on this learning journey.
Unenroll multiple learners at once
- From main navigation go to Learning journeys > your learning journey.
- From the learning journey canvas select Learner activity.
- Use the search engine, filters and sort tools to identify the learners you need to unenroll.
- Choose Select items on this page.
- Select Unenroll.
- In the confirmation dialog select Unenroll.
The page refreshes showing the remaining learners on this learning journey.
Repeat the process until you have unenrolled the learners as required.
See: