User privacy: request permanent account deletion

Summary

Enable users to delete their own accounts permanently, to meet data privacy requirements, like GDPR's right to erasure.

This feature is available to all customers.

Deleting an account includes deleting a user's training history. Once deleted, this history can't be retrieved.

When you enable the deletion request feature, it's available to admins and to users, across the portal.

When a user sends a deletion request, LearnUpon notifies the named admin, and allows a 7-day window to stop the request. If no one stops the request within 7 days, LearnUpon deletes the account.

Enable users to delete their own accounts

Set up users' accounts so they can delete their own records permanently. This option applies across the portal.

1. From main navigation select Settings > Users > General Settings.
2. From User Privacy Options, enable Allow users to request a permanent account deletion.
3. From the search field that appears, enter the name of the admin to notify about deletion requests. 
4. Save to finish.

The following screenshot shows User Privacy Options with this feature enabled.

Note: if you don't select a single admin for deletion request notifications, by default all admins in the portal receive notifications of deletion requests.

When you enable this option, a Permanently Delete Account button appears on the users' profile summary. It's accessible to users, and to admins. The following screenshot shows an example of a user profile, viewed by an admin.

If a user selects Permanently Delete Account, LearnUpon allows a 7-day period for the user, or an admin, to cancel the request. If no one cancels the request, the user's account is deleted. 

Note: LearnUpon recommends that admins seek consent from the user, before cancelling a deletion request.

Permanently Delete Account: user and admin steps

1. From their Info page, a user selects Permanently Delete Account.
2. In the warning dialog box, the user selects Yes, delete account to confirm their choice.
   On the user's Info, a warning appears, confirming the deletion request, the scheduled deletion date, and the option to cancel the deletion. This warning is visible to the user, and to the admin. 

The following screenshot is an example of the warning.

3. The admin who receives deletion request notifications sees a new banner on their dashboard, and receives an email notification.

The next screenshot shows an example of the banner.

4. If no one cancels the request within 7 days, LearnUpon deletes the account.

Cancel a deletion request

1. From main navigation go to Users > user name.
2. From the user's Info, select Cancel Deletion Request.
3. In the warning dialog box that opens, select Yes, cancel deletion to confirm the decision.

The following screenshot shows the confirmation dialog message. 

See:

• Users: set and reset passwords
• Disable a user account, or delete an account
• Portal setup: users' general settings
• Users: the basic profile